Frequently Asked Questions

desimochi faq

On the DesiMochi Online Shop, you can make the payment through several modes including Internet Banking, Credit Card/ Debit Card and Cash on Delivery.

DesiMochi offers all its customers option of paying for the products on their doorstep. With this COD option, you will be required to pay the total billing amount in cash to the delivery boy. We charge INR.100/- as delivery fee for COD orders.

The amount payable should be Indian Rupees only. COD service is not available for all the locations, we request you to kindly enter your pin code and check the availability of this facility at your area.

All the monetary transactions from internet banking and Debit/ Credit Card on our website are absolutely secure with the advanced security technology of the internet. Your transaction is processed on our website through secure gateways that are handled by reputed banks.

DesiMochi delivers its most of the orders within seven days of the order placement (subject to serviceable Pin codes availability). Your order might get delayed due to unforeseen circumstances, emergency, and natural disaster conditions.

DesiMochi online store provides you with a track checker in which you can put your Order Number or Waybill Number to check the delivery status of your order.

No, you cannot. The packaging of the orders can only be opened after making full payments. In case you are not satisfied with the product after checking the package, you can initiate return or replacement.

Order once placed on the website can easily be canceled as well. For creating cancellation request of your order online, click the cancel link which is in the My Account session. Only the registered user of the DesiMochi can cancel their orders. Order cancellation is also subjected to the delivery status of the product.

If you have not liked the shoe after receiving the order or any other reason, you can place the replacement request. Check our Refund policies page for more details. No cash refund, we can only exchange the product with different product according to the availability and/or issue credit vouchers accordingly.

Yes you can exchange products and in case you want different product or size then we suggest you to check our Refund policies page for more details.

No, it is not mandatory to register yourself on the Website; you can also place your order as a guest. But, we suggest you to register for membership, it is free and every time you shop with us you will be in no need to enter all the details.

For any grievance or issue, you can send us an e-mail on care@desimochi.com or call at +91-7014-728-788.