DESI MOCHI

Payments

How do I pay for a Desi Mochi purchase?

Desi Mochi offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Desi Mochi's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Gift Card, Cash on Delivery, and Wallet to make your purchase. Desi Mochi also accepts payments made using Visa, MasterCard, Maestro, and American Express credit/debit cards in India.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Desi Mochi?

There are NO hidden charges when you make a purchase on Desi Mochi. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller's policy. Please check individual sellers for the same. In the case of seller WS Retail, the ₹50 delivery charge is waived off on orders worth ₹500 and over.

What is Cash on Delivery?

If you are not comfortable making an online payment on Desimochi.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees are accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

credit card

We accept payments made using Visa, MasterCard, and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, and three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit card

We accept payments made using Visa, MasterCard, and Maestro debit cards.To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), and three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page to enter your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Desi Mochi?

Your online transaction on Desi Mochi is secure with the highest levels of transaction security currently available on the Internet. Desi Mochi uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Desi Mochi are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Desi Mochi take to prevent card fraud?

Desi Mochi realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Can I make a credit/debit card or Internet Banking payment on Desi Mochi through my mobile?

Yes, you can make credit card payments through the Desi Mochi mobile site. Desi Mochi uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does 'Instant Cashback' work?

The 'Cashback' offer is instant and exclusive to desimochi.com. You only pay the final price you see in your shopping cart.

How do I place a Cash on Delivery (C-o-D) order?

Terms & Conditions:

• The maximum order value for C-o-D is ₹50,000
• Gift Cards or Store Credit cannot be used for C-o-D orders
• Cash-only payment at the time of delivery.

Shipping

What are the delivery charges?

Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

• The Seller offering the product
• Product's availability with the Seller
• The destination to which you want the order shipped and the location of the Seller.

Are there any hidden costs (sales tax, octroi, etc) on items sold by Sellers on Desi Mochi?

There are NO hidden charges when you make a purchase on Desi Mochi. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, the geographic location of the Seller, your shipping destination, and the courier partner's time to deliver in your location. Please enter your default PIN code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

The seller does not/cannot ship to my area. Why?

Please enter your PIN code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on:

• Whether the Seller ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely their choice.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your PIN code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.

What do the different tags like "In Stock", and "Available" mean?

'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days, or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, the release time and date are mentioned. (Eg. 15th May, August 2nd week)

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported'

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

Cancellation And Returns

I see the 'Cancel' button but I can't click on it. Why?

A greyed-out and disabled 'Cancel' button can mean any one of the following: The item has been delivered already OR the item is non-refundable (e.g. Gift Card).

Can I modify/change the specification for the ordered product without canceling it?

No, once an order is placed the specification of the product cannot be modified.

Can I reinstate a canceled order?

No, a canceled order cannot be reinstated.

Why am I getting charged for cancellation? / What is the cancellation Fee?

A cancellation fee will be applied or charged only if an eligible order is canceled after 24 hours of placing. The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be canceled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be canceled after 24 hours.

Safe and Secure Shopping

Is making online payments secure on Desi Mochi?

Yes, making the online payment is secure on Desi Mochi.

Does Desi Mochi store my credit/debit card information?

No. Desi Mochi only stores the last 4 digits of your card number for the purpose of card identification.

What credit/debit cards are accepted on Desi Mochi?

We accept VISA, MasterCard, Maestro, Rupay, American Express, Diner's Club, and Discover credit/debit cards.

What other payment options are available on Desi Mochi?

Apart from Credit and Debit Cards, we accept payments via Internet Banking, Cash on Delivery, E-Gift Vouchers, UPI, Wallet, and Paytm Postpaid.

Privacy Policy

Desimochi.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy.

Contact Us

Couldn't find the information you need? Please Contact Us.

Legal Disclaimer

Suppliers listing their products on Desi Mochi are solely responsible for the accuracy of product information. You shall use the products in a safe and legal manner, and they shall not be used for any illegal purpose. The actual product packaging, material, and design may contain more or different information as mentioned here including nutritional information, declarations, claims, instructions of use, warnings, disclaimers, etc. It is recommended you read the product label before using/consuming any products and do not solely rely on the product information provided on this platform. Desi Mochi shall not assume any loss, claims, damages, or injury that may arise from the violent or illegal use or misuse of the product sold by the suppliers over Desi Mochi.

Contact Information

Desi Mochi operates as a marketplace wherein third-party sellers engage in the sale of products to customers. To contact a seller, kindly dispatch a written communication to the address provided below including the product page URL.

To,

Seller Name:

Seller Mailbox: