Desimochi stand by its products and services and that is why have designed flexible return guidelines for you to have complete peace of mind.
Following conditions must be satisfied for being applicable for return:
- The product being returned must be UNUSED and all the Tags and Labels MUST BE INTACT
- You must raise the return request WITHIN 7 DAYSfrom the date of delivery.
- Once we receive the product, the REFUND will be completed within 7 working days while a small one-way courier charge from your location to our location plus COD charges (if any) will be deducted from the amount.
The Cancellation Policy
If you want to cancel a certain order, we would request you to inform us before we have dispatched it, so that we can cancel the order and refund the amount.
Order dispatched already cannot be cancelled. You would know regarding the dispatch of a certain order through our email.
The Exchange Policy
You will have to return the product and replace a new order request. You can email us on firstname.lastname@example.org for any query related to exchange.